Privacy Policy

1. Introduction

This Privacy Policy describes how HELVETROM GmbH (“we”, “our”, “us”) collects, uses, stores, and protects the personal data of visitors and customers (“you”, “your”) when you use our website, interact with our services, or make a purchase.

We are committed to protecting your privacy and processing your personal data in compliance with applicable Swiss laws, including the Swiss Federal Act on Data Protection (FADP), and European laws such as the General Data Protection Regulation (GDPR).

By visiting our website or providing us with your personal information, you agree to the practices described in this Privacy Policy.

2. Company Information

HELVETROM GmbH
Phone: +40 741 330 100
Email: helvetrom@gmail.com
Address: c/o I4D GmbH, Richtistrasse 2, 8304 Wallisellen, Zürich, Switzerland

3. Information We Collect

We may collect the following categories of personal data:

a) Information you provide directly

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by Payrexx)

  • Account login information if you create an account

b) Information collected automatically

  • IP address

  • Device type and browser information

  • Pages you visit on our website

  • Date and time of access

  • Referring website or advertisement link

c) Information from third parties

  • Payment confirmations from Payrexx

  • Delivery tracking updates from courier companies

4. Purpose of Data Processing

We process your personal data for the following purposes:

  1. Order Processing – To register, confirm, prepare, and deliver your order.

  2. Customer Support – To respond to your inquiries, requests, or complaints.

  3. Payments – To securely process your transactions via Payrexx.

  4. Account Management – If you choose to create an account.

  5. Website Improvement – To analyze browsing behavior and improve user experience.

  6. Legal Compliance – To meet obligations under Swiss or EU law, such as tax reporting.

  7. Marketing – If you have provided consent, to send you promotional emails or offers.

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Your consent (Art. 6(1)(a) GDPR)

  • Fulfillment of a contract (Art. 6(1)(b) GDPR)

  • Compliance with legal obligations (Art. 6(1)(c) GDPR)

  • Our legitimate interest in operating and improving our business (Art. 6(1)(f) GDPR)

6. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information with:

  • Payment processors (Payrexx) – to process your payments securely.

  • Courier services – to deliver your orders.

  • IT service providers – for hosting, maintenance, and technical support.

  • Legal authorities – if required by law or court order.

All third-party service providers are contractually obliged to protect your data and use it only for the agreed purposes.

7. Data Storage and Retention

Your personal data is stored securely on servers located in Switzerland or the EU. We retain your information only as long as necessary:

  • For order and payment records: 10 years (as required by Swiss accounting law)

  • For marketing purposes: until you withdraw your consent

  • For website analytics: as per cookie storage limits

When data is no longer needed, it will be securely deleted or anonymized.

8. Security Measures

We use technical and organizational measures to protect your data, including:

  • SSL encryption for all data transfers

  • Encrypted storage of sensitive information

  • Restricted access to personal data by authorized personnel only

  • Regular security audits and updates

9. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience, remember preferences, and analyze site traffic. These may include:

  • Necessary cookies – essential for site functionality

  • Performance cookies – help us improve the site

  • Marketing cookies – used for targeted advertising

You can manage or disable cookies through your browser settings, but some features of the site may not function properly without them.

10. Your Rights

Under Swiss and EU law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data (“right to be forgotten”)

  • Object to or restrict the processing of your data

  • Request data portability to another provider

  • Withdraw your consent at any time

To exercise your rights, contact us at helvetrom@gmail.com.

11. International Data Transfers

If we transfer your data outside Switzerland or the EU, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with the revised effective date. We encourage you to review this page periodically.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

HELVETROM GmbH
Email: helvetrom@gmail.com
Address: c/o I4D GmbH, Richtistrasse 2, 8304 Wallisellen, Zürich, Switzerland