Terms and Conditions

1. Company Information
This website is operated by HELVETROM GmbH
Phone: +40 741 330 100
Email: helvetrom@gmail.com
Address: c/o I4D GmbH, Richtistrasse 2, 8304 Wallisellen, Zürich, Switzerland

2. Scope
These Terms and Conditions (“Terms”) govern the sale of products through our online store and apply to all orders placed by customers. By purchasing from our store, you agree to be bound by these Terms.

3. Products and Availability
We make every effort to ensure that all product descriptions, prices, and availability are accurate. However, we reserve the right to refuse orders if the product is out of stock or has an incorrect price listing.

4. Prices and Payment
All prices are listed in Swiss Francs (CHF) unless otherwise stated. Payment must be made in full before order dispatch. We accept the payment methods displayed at checkout.

5. Shipping and Delivery
We deliver within Switzerland and other regions as specified on our website. Delivery times provided are estimates and may vary. We are not liable for delays caused by third-party couriers or customs clearance.

6. Returns and Refunds
You have the right to return items within 14 days of receiving them, provided they are unused, unopened, and in their original packaging. To initiate a return, please contact us at helvetrom@gmail.com. Certain items such as perishable goods, personal care products, and customized orders are non-returnable.

7. Liability
We are not liable for indirect or consequential damages arising from the use of our products. Our liability is limited to the purchase price of the product in question.

8. Privacy
We process your personal data in accordance with our Privacy Policy, which can be found on our website.

9. Governing Law
These Terms are governed by Swiss law. Any disputes shall be submitted to the competent courts in Zürich, Switzerland.

10. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on our website and apply to future orders.